Client FAQ

UserTest Pro is an agent-moderated research platform that replaces traditional, rigid surveys and manual moderation with intelligent, conversational interactions led by Our Agent.

We specialize in conducting deep-dive interviews and usability studies at scale, capturing the why behind user behavior without the scheduling bottlenecks of human moderators.

Our platform is purpose-built for founders, research teams, startups, D2C brands, tech companies, product managers, UX researchers, marketers, and more.

We help fast-moving teams validate concepts, optimize user experiences, and understand customer sentiment without the overhead of a traditional research agency.

Since Our Agent is available 24/7, you can launch a study in minutes.

Once your parameters are set, Our Agent begins conducting interviews immediately, and you can start seeing structured insights in as little as a few hours.

Yes. You can leverage our vetted Indian panel or invite your own customers.

Our Agent is capable of navigating diverse demographics and cultural nuances, ensuring a seamless experience for participants regardless of their background.

We use a multi-layered verification process:

• Manual and automated vetting: Participants pass screening before they are availble for studies on our panel.
• Engagement tracking: Our Agent monitors participant attention and response quality during the session.
• Integrity scores: Only high-quality, articulate testers are retained in our ecosystem.

Absolutely. You can set advanced targeting criteria, from general demographics to specific professional roles, to ensure Our Agent is speaking with your exact target audience.

Everything is moderated by Our Agent for maximum consistency and depth:

• Conversational interviews: In-depth 1:1 video discussions where Our Agent probes for emotional drivers and aha moments.
• Interviews with visual stimuli: Our Agent presents images, concepts, or ads and gathers detailed reaction feedback.
• Usability studies: Our Agent guides users through live websites or Figma prototypes and asks follow-up questions based on real-time actions.

Unlike a static script, Our Agent actively listens and adapts. It can sense sentiment, follow up on interesting comments, and dig deeper into why a participant feels a certain way.

It provides the nuance of a human moderator with the speed and scalability of software.

Many participants tell us they feel noticeably less pressure when speaking with Our Agent compared to a live interviewer.

Because the interaction feels less judgmental and more neutral, they tend to share more openly, second-guess themselves less, and provide more honest feedback.

This usually leads to lower social desirability bias, clearer reactions, and insights that better reflect what users actually think and do.

Agent-moderated sessions typically last between 15 to 30 minutes, ensuring enough depth for meaningful insights while maintaining high participant engagement.

• Video and transcripts: Full recordings of every session with near real-time, automated transcription.
• Actionable summaries: Our Agent synthesizes hours of video into structured business strategies and key findings.
• Sentiment analysis: A clear view of the emotional landscape of your participants.

You do not have to wait weeks. Raw data is available immediately, and fully synthesized, actionable reports are typically ready within 48 hours after the study concludes.

Yes. We can walk you through a live session so you can see exactly how Our Agent interacts with participants and probes for deeper insights.

You do. You retain 100% ownership of the recordings, transcripts, and final reports.

Data is secured on Hetzner using enterprise-grade encryption (AES-256). We prioritize privacy and ensure all participant and client data is handled with strict confidentiality.

Complete details are available in our Privacy Policy.

Our team is available via email for any technical or methodological assistance you need.